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Order Status
Has my order been sent?
  Orders can take up to 10 working days to arrive. If your order has not arrived after this time please contact us on 0845 5195347.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has been sent, the order is no longer editable.
How do I track my order?
  Orders can take up to 10 working days to arrive. If your order has not arrived after this time please contact us on 0845 5195347.
My order never arrived.
  Orders can take up to 10 working days to arrive. If your order has not arrived after this time please contact us on 0845 5195347.
 
 
When will my backorder arrive?
  Backordered items are those which we are waiting to come into stock, as soon as they do, we will be able to send the item to you.